Please read carefully the following terms and conditions for the www.foxinaglove.com website and the ordering and sale of products to you. Please save or print a copy of these Terms and Conditions, or store them in your computer, for future reference.
This website and its products are provided by Fox in a Glove Ltd. The registered address for Fox in a Glove Ltd is New Media Law LLP, 3-4a Little Portland Street, London W1W 7JB. Fox in a Glove Ltd is a company registered in England and Wales under company number 9043346. Fox in a Glove Ltd is responsible for the sale of the products to you and delivery within the EU and other non-EU destinations.
By making a purchase on this website, you create a legally binding contract between you and us. You need to be at least 18 years old to do this. As soon as the order has been placed by you, we will send out a confirmation email to the address stated in your customer profile. It is your responsibility to provide a working address and to check the order confirmation to ensure that it is correct. It is important that you contact us immediately if you need to correct any details in your order. Once a custom-made garment has been cut, then production has started and so no further changes can be made. You can check the status of your order by looking at your account on the website at any time. As soon as the order has been shipped, a confirmation email is sent to you. Once the order has been delivered, it is complete.
Our prices include VAT, shipping and all our other charges. We ship anywhere in the world via post. If you want any kind of special shipping, we can do that but it will be charged to you. Shipping is always duty-free within the EU; if any duty is payable outside the EU then you will be responsible for that.
We accept payment by Visa, Mastercard and Paypal.
We aim to deliver all orders within 10-21 working days from the date of the order. If you need fabric samples or a measure tape, we aim to get you those within 1 week.
As the clothes are made especially for you, we hope you won’t need to return them! If there are any problems, though, you can always send them back to us at:
Fox in a Glove
127 Ledbury Road
London W11 2AQ
Our aim is to keep our overheads to an absolute minimum so that we can offer you the best prices. This means that we cannot deal with queries over the phone. We aim to deal with all queries by e-mail within 24 hours Monday to Friday. In most cases we do so faster than that.
Fox in a Glove is responsible for the integrity of the personal information given by our customers. Your personal information is only used for internal purposes and neither your personal details nor your e-mail address will be given to third parties.
At Fox in a Glove we are committed to safeguarding the privacy of our visitors.
We do update this Policy from time to time so please do review it regularly.
In running our website we may collect and process the following data about you:
We may gather information about your general internet use by using cookies. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer.
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or both of the following purposes:
If you have previously purchased goods or services from us, we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically; sending such information is entirely at your own risk.
We will only disclose your personal information to another party and in the circumstances detailed below:
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.
Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy via email at firstname.lastname@example.org